FAQ

1. The logo in my signature looks, too big or blurry.

Newer versions of Windows allow you to increase the display size to either 125% or 150% of the actual size. This can be nice for reading text, but will cause most images to appear blurry. The more enlarged they get, the blurrier they become. If you have your computer set to enlarge the display size, you may notice that the graphics in your email signature get larger and blurrier as you email back and forth with someone.

Unfortunately the only way to rectify this is to set your computer's display to it's default setting of 100%.

Once you've set your display to 100% you'll need to reinstall your email signature from scratch and leave your display set to 100% - there is no way around this if you want the images in your signature to appear as intended to the people you send email to.

2. The links in my signature don't work.

Links in email messages never work while you're in "compose mode" in your email program - that is, composing a new message or typing a response to a message you've received.

Links only work when you are in "read mode." An accurate test of the links in your email signature is to compose a message to yourself and send it. When it arrives in your inbox, test the links while reading the message (but before clicking REPLY).

3. Sometimes when I reply to a message the logo in my signature is missing.

Most of the email message you receive will be formatted as HTML. What that means is that when you click reply, your signature will show up as expected. However, some of the messages you receive are formatted as "plain text" - this has to do with how the sender formatted them when they emailed you. When you click reply to a plain text message the graphics in your signature will be missing and the hyperlinks will be non-functional.

4. When people reply to my messages my signature sometimes looks goofed up.

Email programs have two "modes" of operation - reading and composing. Your email signature consists of very simple and straightforward HTML. Almost every email program these days - on computers, tablets, and phones - will display HTML formatting. (Phones sometimes need to rearrange it a bit because of the small viewing space, but graphics usually appear and clicks on links virtually always work.

However, as soon as someone clicks REPLY to your message, their email program has shifted from reading mode to composing mode. There are still a good deal of email programs that do not deal with HTML as expected when composing. As a result, your signature may become goofed-up at the instant the recipient clicks reply. Images may disappear, and hyperlinks may become inoperable. Do not panic if your email signature doesn't come back to you looking as nice as when you sent it out - the chances are very high that the recipient saw it as it was intended.

5. Sometimes my signature appears as an attachment.

We understand that this is annoying and we do everything in our power to prevent it. However, we can virtually assure all of our customers that this will happen from time-to-time. In today's environment there are two kinds of computers (PC & Mac), three mobile device platforms (Android, iOS, BlackBerry), six versions of Outlook, webmail, and then within each of these we have a variety of user configurable settings that dictate how email is processed. It's virtually assured that you'll occasionally hit upon a combination in the send-receive-reply process that triggers an attachment.

In general terms, the individual vendors are most compatible with one another. That is, Outlook-to-Outlook-and back to-Outlook should always work very well. The same is true with Gmail-Gmail-Gmail and iPhone-iPhone-iPhone. It's some of the cross-vendor combinations that sometimes yield an attachment (Outlook to iPhone and back to Outlook, for example).

There is no special trick that can be done to eliminate this problem 100% of the time. Good signature coding, and proper signature installation will minimize it. Beyond that, we all simply have to live with the occasional attachments.

6. Help, my signature's layout is broken!

We find this happens when using Safari to copy your email signature from. We recommend using Google Chrome to copy your signature from.

7. How can I remove the underlines from links?

Unfortunately if this is occurring within Microsoft Outlook we do not have control over how these underlines are displayed. Outlook itself applies these to links and overrides our own styling.